Onboarding.
We design, build and run customer onboarding for regulated and designated organisations. Your brand, your compliance rules and your systems underneath. Live in six weeks.
01About this service
DotPerformance designs, builds and runs customer onboarding for regulated and designated organisations. Your customers apply, prove who they are and sign on their phone in minutes, while your team reviews only what needs a person, with every check and decision on record.
02Why it works.
Five short steps on your phone. Have your passport to hand.
The clock starts when you tap Start.
- Details capturedTo do
- Identity document verifiedTo do
- Face matched to a live personTo do
- PEP and sanctions screeningTo do
- Source of funds checkedTo do
- Agreement signedTo do
- DecisionTo do
Your customer sees a simple journey in your brand. Your team sees every check as it happens.
Onboarded in minutes. Try it.Tap through a real application on the phone. The clock starts when you press Start and stops when you’re approved.
Too much on the customer. Too much on your team.Customers are sent forms to print and asked to post certified copies, then wait weeks for an answer. Meanwhile your team rekeys their details and chases whatever is missing.
Easy for your customers, and for your team.Most onboarding tools design the customer’s side and give your staff a generic admin screen. We design both: the journey your customers use to apply, and the screen your team uses to review and approve them.
Your rules, not ours.The journey follows your own risk assessment and evidence requirements. Enhanced checks start when your policy says they should, and approvals go to the people you choose.
Not every customer is the same.A company, a trust or a higher-risk customer takes a different route from a straightforward applicant. Anything your rules can’t decide goes to a person on your team.
A record for audits and inspections.Every application, check and decision is kept in order. When your regulator, auditor or MLRO asks how someone was onboarded, you can show them.
Live in six weeks.The platform is already built, so the six weeks are spent making it yours. Your team’s part is three meetings and the testing before launch.
03Who you’ll work with.
Simon leads it, with Andy on the customer journey and John on the systems underneath. You’ll talk it through with Simon and Paula.
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Simon King
Head of Digital
Leads onboarding: the platform, the checks and how it all fits together underneath.
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Paula Hamilton
Client partner
Your main contact. She keeps the plan, the paperwork and every agreed change on track.
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Andy Orton
UX and UI
The customer journey, designed so people get through it on their phone without help.
![Adrian Crellin]()
Adrian Crellin
UX and UI Designer
Every screen, in your brand, simple on a phone and clear for your reviewers.
![John Beaty]()
John Beaty
Head of Systems
Your systems underneath: the CRM, the core system and the connections between them.
![Claudiu Danila]()
Claudiu Danila
Senior Developer
The journey and the review interface, built and tested.
![Mark Wade]()
Mark Wade
Senior Developer
The integrations: identity, screening, signatures, payments and your own systems.
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Theo Wierzma
Senior Developer
The screens in code, fast and accessible on every phone.
04What you get.
- The customer journey
- Designed in your brand for the phone, so customers can finish it without help.
- The review interface
- Your team sees the case, the evidence and the decision on one screen.
- ID&V through Yoti
- Identity documents, face matching and liveness are checked as people apply, with PEP and sanctions screening alongside.
- E-signatures
- Customers can sign their agreement within the journey, if you need them to.
- Payments
- You can take a first payment or fee before the application is finished.
- Your rules, configured
- Your risk assessment, evidence requirements, CDD and EDD triggers and approval thresholds are built in.
- Integrations
- Approved customers flow into your CRM and core systems, so nobody types them in again.
- The audit trail
- Every check, decision and reviewer is recorded in order.
- Live in six weeks
- We go from your requirements to launch in six weeks, with testing before anything goes live.
05What it costs.
- Design and buildAn onboarding system designed around your process, built and launched.
from£15,000
- ID&V, liveness checks and moreIdentity checks through Yoti, charged for each lookup.
from£2.50per lookup
From-prices, plus VAT, with a written figure before any work starts. For continuous care and development once it’s live, see Systems Teams.
06Compared to the alternatives.
There are several ways to onboard customers, and each one suits someone.
- Keep it manual.
Application forms, manual checks, and sensitive documents sent by post or email, with someone chasing the paperwork. It works at low volume, but onboarding takes weeks or months, potential customers are lost along the way, and you need people whose job is mostly chasing.
- Assemble it yourself.
Buy an ID&V supplier, a form builder and some connections. Each part works, but the customer feels the joins: separate steps, different looks and the same details asked twice. That’s where people give up.
- Us.
One onboarding journey designed around your customer and your process, with proper ID&V built in, from £15,000 plus VAT and live in six weeks. Your customers are onboarded in minutes, and your team only sees what needs a person.
07Questions.
What is an onboarding system?
An onboarding system is the online process a new customer, member or applicant goes through to sign up with an organisation, including identity and document checks, reviews and approval. DotPerformance builds onboarding that asks for the right things in the right order, so good customers get through.
Can DotPerformance include identity verification in onboarding?
Yes. DotPerformance connects proven identity and document checking services into the onboarding, so checks happen during the application rather than afterwards by hand.
Does DotPerformance onboarding work for regulated organisations?
Yes. DotPerformance designs the steps around your compliance rules and records every check and decision, so the process can be explained and audited. It builds for the Isle of Man Government and clients in banking and financial services.
Can onboarding connect to our other systems?
Yes. Approved applications flow straight into your CRM, accounts or member systems, so nobody retypes them. The TT Marshals Association’s onboarding takes a new marshal from first sign-up to training and the race-day roster in one system.
How much does an onboarding system cost?
DotPerformance designs and builds onboarding systems from £15,000 plus VAT, with a written price before work starts. Identity checks, liveness and screening are from £2.50 per lookup.
How long does it take to set up onboarding with DotPerformance?
Six weeks from start to live. The platform is already built, so the time goes on making it yours: requirements in week one, design and build in weeks two to four, a demo and testing in week five, and live in week six.
What does our team need to do?
Tell DotPerformance your risk appetite, evidence requirements and approval thresholds, sign off the design and run the testing. That is three meetings and a UAT. DotPerformance does the rest.
Which identity checks are included?
Identity verification runs through Yoti inside your own journey: identity document checks, face matching and liveness, and PEP and sanctions screening, alongside KYC and KYB, beneficial ownership, and source of funds and wealth.
Work.
Recent Systems & Integration work.
