Back office.
We design, build and run the core system your organisation runs on: the work that moves between your departments, built around your own processes when nothing off the shelf will fit.
01About this service
DotPerformance designs, builds and runs back-office systems for organisations whose processes are too specific or too complex for off-the-shelf software. Work moves between your departments through the checks and approvals you already use, with routine steps handled automatically and people stepping in where judgement is needed.
02Why it works.
- 01ReceivedRequest logged and details checkedIn progress
- 02First departmentInformation gathered from the systems it needsAutomatic
- 03Second departmentReviewed against your rulesAutomatic
- 04ApprovalA decision for a personA person decides
- 05Third departmentActioned and the right people toldAutomatic
- 06CompleteRecorded, with every step keptAutomatic
Every organisation’s process is different. We build the system around yours.
Work that moves on its own, and stops where a person is needed.Watch a piece of work pass between departments. The routine steps run by themselves, and it waits for you where a decision needs judgement.
Built around how your organisation works.Off-the-shelf software asks you to change your process to fit it. We start from how work actually moves through your departments today, and build the system around that.
Work moves between departments without chasing.Each piece of work reaches the right team at the right point, with everything they need attached, so nobody has to ask where something has got to.
Routine steps happen automatically.Checks, calculations, notifications and hand-offs run on their own. Your people step in where a decision needs judgement, and spend their time on that.
A system your team enjoys using.Internal systems are usually an afterthought. We design yours with the same care as a customer product, because your team uses it all day.
It changes as your organisation does.When a process, rule or structure changes, the system changes with it, rather than leaving the new step to a spreadsheet.
Everything is recorded.Every decision, approval and change is kept, so you can see where work has got to and show how it was handled.
03Who you’ll work with.
John leads it, with Simon on the platform and Andy on how your team uses it. You’ll talk it through with John and Paula.
![John Beaty]()
John Beaty
Head of Systems
Leads the build: works out how your organisation really runs, and designs the system around it.
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Paula Hamilton
Client partner
Your main contact. She keeps the plan, the paperwork and every agreed change on track.
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Simon King
Head of Digital
The platform underneath, and how the system connects to everything else you run.
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Andy Orton
UX and UI
How each team uses the system day to day, so it is quick and clear to work in.
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Adrian Crellin
UX and UI Designer
Every screen your team works on, designed with the same care as a customer product.
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Claudiu Danila
Senior Developer
The workflows, approvals and automated steps, built and tested.
![Mark Wade]()
Mark Wade
Senior Developer
The connections to your existing systems, so information is entered once.
![Dave Edis]()
Dave Edis
Senior Developer
Roles, permissions and the record of every decision.
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Theo Wierzma
Senior Developer
The screens in code, fast and accessible on every device.
04What you get.
- Workflows built around your process
- Work moves between your departments the way your organisation already runs.
- Approvals and sign-offs
- Decisions go to the right people, at the right point, with everything they need.
- Automated steps
- Checks, calculations, notifications and hand-offs that run on their own.
- Roles and permissions
- Each team and person sees and does what they should.
- A well-designed interface
- Designed for the people who use it all day, not left as an afterthought.
- Connections to your systems
- Linked to the software you already run, so information is entered once.
- Reporting
- Where work has got to, how long it takes and where it gets held up.
- The audit trail
- Every decision, approval and change recorded in order.
05What it costs.
- Design and buildA back-office system designed around how your organisation works, built and launched.
from£40,000
From-prices, plus VAT, with a written figure before any work starts. For continuous care and development once it’s live, see Systems Teams.
06Compared to the alternatives.
There are several ways to run the work between your departments, and each one suits someone.
- Spreadsheets and email.
Free and flexible, and fine while the organisation is small. As it grows, work gets lost between inboxes, the same details are typed in several places, and nobody can see where anything has got to.
- Off-the-shelf software.
Quick to start and well supported. It works while your process matches the product. Where it doesn’t, the gaps go back to spreadsheets and workarounds.
- Us.
A system built around how your organisation works and connected to what you already run, from £40,000 plus VAT. Routine steps run on their own, and your people spend their time on the decisions.
07Questions.
What is a back-office system?
It is the core system an organisation runs on: the work that moves between departments, through checks and approvals, from the first request to the finished result. DotPerformance builds them around each organisation’s own processes, where off-the-shelf software won’t fit.
Who is a back-office system for?
Organisations whose processes are too specific or too complex for off-the-shelf software, usually with several departments, rules and exceptions. DotPerformance has built core systems for public bodies, sports organisations and financial services firms.
Why not use off-the-shelf software?
Off-the-shelf software works when your process matches it. Where it doesn’t, teams work around it with spreadsheets and email. A back-office system built around your process removes those workarounds.
We use spreadsheets that work. Why change?
Spreadsheets work until several people depend on them at once. When the status of work lives in a file and someone’s inbox, a system saves time and mistakes, because everyone sees the same record and every change is logged.
Can DotPerformance replace paper processes?
Yes. DotPerformance has moved paper accreditation and application processes fully online, with renewals and certification managed in one system.
How much does a back-office system cost?
DotPerformance designs and builds back-office systems from £40,000 plus VAT, with a written price before work starts.
Work.
Recent Systems & Integration work.
