Connected
One app for every site, from the counter to head office.
H&B runs many retailers, pubs and restaurants, and every one of them has daily routines that involve head office. Before this app, those routines ran on paper, phone calls and spreadsheets. Staff at each site couldn’t see what head office had received, and head office couldn’t see what was on its way.
At a glance
- QR scanning
- Live queues
- Notifications
- A full record
- Head office sign-off
What we built
We built a bespoke app that staff at every site use on their own phones, with a view for head office.
Scan, don’t type
Every item is tracked by QR code, so staff scan it rather than type references.
Live queues
Each site and team sees what’s waiting for them and what’s been done.
Notifications
General managers are told as each stage is completed, without having to ask.
A full record
Every step is logged with who, where and when.
Head office sign-off
Completed work is grouped and checked before it’s signed off.
The app was tested by staff from the sites before go-live, and we stayed close during rollout.
What changed
Every site now works the same way. Managers know where things stand without phoning anyone, and head office works from checked data.
Every site, one app, and nothing lost between them.
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