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Onboarding

Applying for a pension online, without the paperwork.

Opening a pension used to mean forms, posted documents and a wait while each one was checked. Boal & Co wanted the people and organisations it serves to be able to apply online, in their own time and on any device.

All Boal & Co work (5)

At a glance

  • Individual applications
  • Employer plan set-up
  • Document uploads
  • Saved progress
  • Review and sign
The Boal & Co application, Let’s complete your application, on a laptop and a phone

We designed and built two onboarding journeys: one for individuals opening their own pension, and one for employers setting up a workplace plan. Both replace traditional paper onboarding.

Let’s build your plan, the employer set-up, on a laptop and a phone

How it works

  • Clear sections

    Each application is split into short sections, from personal details, tax and contributions to beneficiaries, fees and signing. Applicants always see where they are and what is left.

  • Progress saved as they go

    Every section is saved, so applicants can stop and pick up where they left off, on any device.

  • Employers build their plan step by step

    Company details, bank account, plan information, adviser and fees, key contacts and signatories each have their own step.

  • Documents requested for the plan

    The documents needed are listed for each plan and uploaded securely, with progress shown as each one is added.

  • Details entered once

    A beneficiary’s address can be taken from the applicant’s own with one tap, and the most common countries sit at the top of every list.

  • Review and sign

    Signing opens once every other section is complete, so applications arrive finished.

Uploading the documents a plan needs, on a laptop and a phone

What changed

Onboarding that used to run on paper now happens online, and much faster. Applicants see exactly what is needed and how far they have to go, and Boal & Co receives complete applications.

Choosing a country of birth on a tablet and a phone, with the most common countries first
A beneficiary’s address filled from the applicant’s own, on a laptop and a phone

Faster onboarding, without the paperwork.

Related work.

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