Rachel Fabrizio

More than the title suggests. Rachel is the connective tissue between DotPerformance and its clients. She manages the day to day of client relationships, oversees project communication, delivers CMS training, and ensures that what has been built actually works for the people using it. She is often the person who spots a problem before it becomes one, and who keeps a project moving when the momentum stalls. She does all of this with a consistency of warmth and positivity that clients notice and remember.

Clarity, consistency, and the sense that someone is actually listening. Rachel's approach is to understand what a client needs before they have fully articulated it, and to communicate in a way that makes things simpler rather than more complicated. She knows you have to understand the room before you can work it, and she reads rooms quickly.

Anyone who works with DotPerformance will work with Rachel. She is the constant across client relationships of every size and type, and the reason many of those relationships run as smoothly as they do.

Clients feel the difference immediately, even if they cannot always name it. Projects move more cleanly, issues get resolved before they escalate, and the relationship between the client and the agency starts to feel less like a service arrangement and more like a genuine partnership. That shift is what Rachel creates.

Rachel is based on the Isle of Man.