Ron Smith's Barber Shop is a family-owned business that has been serving the community for many years. However, with the onset of COVID-19, the shop struggled to maintain its popular walk-in service due to restrictions on capacity. In order to continue serving customers while adhering to these restrictions, Ron Smith's approached our team to develop a digital queuing system.
COVID-19 restrictions on capacity
In order to adhere to COVID-19 safety measures, Ron Smith's Barber Shop needed to limit the number of customers inside the salons at any given time. This presented a challenge for the shop, as it relied heavily on walk-in business and had a loyal customer base that was used to being able to come in without an appointment.
Solution: Digital Queuing System
Our team conducted a thorough analysis of the salons current operations and proposed a solution that would allow customers to join a virtual queue online, view real-time wait times, and receive notifications when it was their turn to be served. This system would provide the convenience of a walk-in service while still adhering to COVID-19 safety measures by limiting the number of customers inside the shop at any given time.
Training and website development
To implement the system, we worked closely with the shop's staff to train them on the new technology and ensure that it was integrated seamlessly into their daily routines. We also developed a user-friendly website that made it easy for customers to track their place in the queue.
Improved customer experience and efficiency
The result was a digital queuing system that greatly improved the customer experience at Ron Smith's. Customers were able to join the queue at their convenience and avoid long wait times, while the shop's staff were able to better manage their workload and provide a more efficient service in a safe environment. The system was so successful that Ron Smith's has continued to use it even after COVID-19 restrictions have been lifted.
Continued use post COVID-19
Despite the lifting of COVID-19 restrictions, Ron Smith's Barber Shop has decided to continue using the digital queuing system due to its success in improving the customer experience and efficiency of the shop's operations. The system has proven to be a valuable addition to the shop's business model and will likely continue to be used for the foreseeable future.